Privacy & Cookies
Last updated: June 19, 2026
Kasteel Doenrade respects the privacy of visitors to our website. We guarantee that the information you provide to us is treated confidentially.
This privacy statement applies to the products, services, mobile applications, and the website www.kasteeldoenrade.nl (hereinafter: the "Website") of Kasteel Doenrade and explains which personal data we collect, why we process them, and what rights you have.
We are not responsible for the privacy policy of other websites we refer to. By using our services and website, you agree to this privacy statement.
What personal data do we collect?
We may collect the following personal data:
- First and last name
- Address details
- Phone number
- Email address
- Date of birth (if relevant)
- Payment details for reservations
- Data necessary for reservations and services
- Any dietary preferences, accessibility preferences, or other information you voluntarily provide
Special personal data
In some cases, we process special personal data, such as information about health or dietary preferences, only when necessary for your stay or service and only with your consent or based on a legal basis.
Automatically collected data
When visiting our website, data may be automatically collected, including:
- IP address
- Browser type
- Operating system
- Pages visited
- Time of visit
- Device data
- General location data
This data is used to improve the website and perform statistical analyses.
What do we use your data for?
We use your personal data for:
- Processing reservations;
- Answering questions;
- Providing requested information;
- Sending newsletters (after consent);
- Customer service;
- Administrative and legal obligations;
- Improvement of our services;
- Marketing purposes if consent has been given.
External parties
Your personal data will not be sold to third parties.
We may share data with external partners necessary for our services, including:
- Rezlynx
- Trust Payments
- Lightspeed
Additionally, we may provide data if we are legally required to do so.
Competitions and promotions
When you participate in a promotion or competition, we may use your name, address, and email address for the execution of the promotion and informing prize winners.
Security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.
Retention periods
We do not retain personal data longer than necessary for the purposes for which they were collected or as long as we are legally required to do so.
Cookies
Our website uses cookies and similar techniques.
These cookies are used for:
- The proper functioning of the website;
- Statistical analyses;
- Improvement of the user experience;
- Marketing and advertising purposes if consent has been given.
If applicable, tools such as Google Analytics, Google Ads, Meta Pixel, or similar analytics tools may be used. You can manage your preferences via our cookie banner.
Newsletter
With each newsletter, you have the option to adjust your data or unsubscribe.
Your rights
You have the right to:
- Access your personal data;
- Have your data corrected;
- Have your data deleted;
- Object to processing;
- Restrict processing;
- Transfer your data;
- Withdraw your consent;
- File a complaint with the Data Protection Authority.
Contact details
Kasteel Doenrade
Limpensweg 20
6439 BE Doenrade
Netherlands
Phone: +31 46 3030310
Email: info@kasteeldoenrade.nl
Website: www.kasteeldoenrade.nl
For questions about this privacy statement or the processing of personal data, you can contact us via the above email address.
Changes
Kasteel Doenrade reserves the right to change this privacy statement. The most current version is always published on this website.