GENERAL TERMS AND CONDITIONS

Agreement

Subject to special written provisions issued by an authorized person, these current general terms and conditions apply to all commitments of Kasteel Doenrade represented by Kasteel Doenrade Operations BV.

These conditions are listed on the website of Kasteel Doenrade. This makes them sufficiently communicated. The tacit acceptance is sufficiently demonstrated by visiting our premises or receiving our documents or services.

Payment Terms

Our invoices are payable on the invoice date without discount. Individual guests must provide a credit card guarantee upon reservation, under penalty of automatic cancellation. If the invoice is not fully paid within 30 days, the guest is legally liable for a compensation of 5% on the invoice amount.

Interest and compensation are due by the mere fact of non-payment. Payments after a delay in payment are first charged to interest and compensation, only then to the invoice price. Non-occupancy of the accommodations made available, an incomplete and/or disputed stay and/or reservation and/or service by the guest can never serve as an excuse for a delay in payment. Any delay in payment gives the hotel the right to unilaterally and without compensation to the buyer, cancel all existing and not yet executed agreements as well as to suspend any execution of ongoing agreements.

Description

The descriptions, sizes, and colors, as well as details of photos and/or drawings in the quotations, catalogs, website, booking sites, and social media are purely informative and never binding.

Check-in and Check-out

The reserved accommodations are available from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure. If a guest with a guaranteed reservation does not show up by the indicated time, the hotel has the right to charge the guest a compensation equal to the total reservation value including any requested additional services.

Complaints

Any complaint regarding stay, goods, and/or invoice must be reported to the hotel by the guest as soon as possible during their stay, in order to give the hotel the opportunity to resolve the complaint immediately.

In any case, the complaint must be made, under penalty of forfeiture, within eight days after delivery, service, and/or invoice, in writing.

Force Majeure

In case of force majeure, unforeseen events beyond its control, and/or exceptional circumstances, the hotel reserves the right to accommodate the guest at a colleague hotel, if possible in the vicinity, without any form of compensation.

Damage

All damage caused by the guest, both to accommodations, furnishing goods, and/or others, belonging to or associated with the hotel or belonging to third parties with whom the hotel maintains relations, will be paid in cash without discussion according to the estimate accepted by the guest, and this at the latest before the guest's departure.

Regarding the parking of vehicles in the hotel's parking and garage boxes, as well as in facilities belonging to third parties with whom the hotel maintains relations, it is agreed that the hotel is released from any responsibility, of any cause, such as, without being limiting, damage, theft and/or disappearance of the vehicle or the objects attached to and/or lying in and/or on it, as well as, for example, bodily injuries to guests or third parties that may have been caused by anyone/anything in these places.

Disputes

In any dispute, wherever the action, service, or agreement takes place, only the competent court in the Netherlands is authorized and this exclusively according to Dutch law. Bills of exchange or differing payment modalities do not change this jurisdiction.

The guest accepts these general terms and conditions at the time of reservation. The guest declares to know, understand, and agree with these conditions, and also to comply with the usual house rules of the hotel establishment and the instructions provided by the hotel staff.

The hotel is entitled at any time and without notice to terminate the provision of hospitality services to a guest when the guest repeatedly violates the house rules, or otherwise behaves in such a way that the order and peace in the hospitality business and/or its normal operation can be or is disturbed. The guest must then leave the hotel at the first request.

General Terms and Conditions for Events

Payment Terms:

After acceptance of the offer, a deposit of 50% will be requested which must be paid within 7 days after the invoice date.

60 days before the start of the event, a second deposit of 50% will be requested which must be paid within 7 days after the invoice date.

If acceptance of the offer falls within 60 days before the start of the event, we will request a deposit of 100% which must be paid within 7 days after the invoice date.

After the event, the remaining consumption must be settled on-site before departure.

Cancellation Terms:

Up to 60 days before the first arrival day, a maximum of 50% of the confirmed reservation value can be canceled free of charge.

From 59 to 8 days before the first arrival day, a maximum of 10% of the remaining reservation value can be canceled free of charge.

From 7 days to the first arrival day of the event, no show or earlier departure date, 100% of the remaining reservation value will be charged.

Other Event Conditions:

Changes in numbers can be communicated up to 30 days before the start of the event, a deviation of up to 20% is accepted free of charge.

From 29 days before the start, any change in numbers will be fully charged.

Unless otherwise stated, all quotations are subject to price changes.

Setup or teardown must take place within the timeframe in which Kasteel Doenrade is exclusively booked.

If allergies and/or dietary requirements are not communicated before the start of the event, a surcharge of €20.00 will be charged for each last-minute adjustment that needs to be made.

Depending on the nature of any changes, additional setup and teardown costs may be charged.

For group room reservations, our general house rules apply. Violations will be charged to the general account through a fine.